SHIPPING +ORDERS POLICY
Forms of Payment: We accept. Amex, Apple Pay, Discover, Diners Club, Facebook Pay, Gpay, Mastercard, Paypal, Shop Pay, Venmo, Visa.
Please note, your credit card will be charged as soon as your order is placed.
After placing your order, you will receive an e-mail confirmation within a few hours, containing your order number. You may also review your order information and history through your Hatch & Cloak® online account.
Order Status & Tracking: Our goal is to process all orders placed Monday-Thursday before 2 p.m. PST within 7-10 business days, and all orders placed Friday-Sunday within 7-10 business days.
When your order is processed by one of our fulfillment specialists, a tracking number will be assigned to your package and you will receive an email notification that your package has been shipped. The email will include the tracking number for reference. You may also locate your tracking number(s) and order history through your Hatch & Cloak® online account.
For packages refused by the recipient at the time of delivery a 20% restocking fee will be incurred or the package re-shipped at the customer’s expense.
Canceling or Modifying an Order: As soon as your order is submitted, it enters our fulfillment system and the processing of your order begins. Because of this, you will not be able to modify or cancel your order.
Credit Card Charges: Your credit card is charged as soon as your order is placed. All refunds will be credited back to the original credit or debit card used to place the order. The credit card will be refunded within 14 days of receiving the item and processing the return. The time it appears on your statement depends on your individual financial institution. For instructions on how to return an item please visit our Return & Exchange Policy.